What documents do I need to bring?
Current drivers license. Any additional drivers to be added on the contract must have their current drivers license as well and must be present at pickup. A major credit card with sufficient available credit.
How do I pay for the rental?
DreamLife Northwest requires that all payment be done with a major credit card or Cash. We only accept Visa, MasterCard, and Discover Card. For a payment method to qualify for rental it MUST bear an imprint of the customer’s name that matches the driver’s license and be a valid credit card or debit card with a Visa or MasterCard logo. The cardholder must also be present and listed on the contract as the primary renter or additional authorized driver. Security Deposit $500 has to be paid by a Credit card.
Does DreamLife Northwest offer specials during the year. What specials do you have?
For information on all of the specials DreamLife Northwest is currently offering, please check out our web site www.dreamlifenorthwest.com.
Are there any coverage’s provided with the rental?
We provide comprehensive and collision insurance covering damage to the Vehicle with a deductible per occurrence, for which deductible you are responsible. We also provide primary auto liability insurance that covers bodily injury and property damage with limits no higher than the minimum amounts stated in the financial responsibility insurance laws of the state whose laws apply to the loss. Our insurance includes PIP or medical payments. Medical Payments are limited to $2,000 or the minimum amount required by the law of the state whose laws apply to the loss—whichever is higher. Our insurance also includes no-fault, and uninsured/under-insured motorist coverage up to the minimum amounts required by the laws of the state whose laws apply to the loss. Coverage is void if you violate the terms of our Rental Agreement, or if you fail to cooperate in any loss investigation conducted by us or our insurer. Giving the Vehicle to an unauthorized driver terminates our insurance coverage. You are responsible for all damage to the Vehicle and damage or injury you cause to third parties that is not covered by our insurance policies or that is in excess of our insurance limits.
What is the cost of mileage?
Extra miles will be charged at 50¢ per mile. At the end of the rental you will be charged at the rate of 50¢ for each additional miles in excess of the contracted free mileages.
Is there a charge for the generator?
Yes. The generator charge is $3.50 per hour as determined by an installed running time meter. You can save on this expense by staying in locations that have electrical hookups and not leaving the generator running when you are not in the vehicle. A generator is only needed for the coach air conditioner, microwave and electrical outlets. A generator is not necessary for normal vehicle operation and is subject to frequent service interruption.
What deposits are required?
At reservation, a $300 Non-refundable deposit is charged to your credit card ( $500 for each week rental ). This deposit will be applied toward your rental charges. A security deposit of $500 will be charged at check-out by a credit card only. The rental charges are payable at departure by credit card or Cash.
Besides the rental cost are there any other charges I will incur?
There is no tax on the rental charges. The generator fee is $3.50 per hour and will be collected upon return of the rental. Customer agrees that he/She will return unit in the same condition as he/She received it (excluding normal wear). A minimum $50 fee will be charged if the interior or exterior of the vehicle has not been cleaned. Damages or loss of equipment will be paid for by the renter. Holding tank must be emptied prior to return of the vehicle or be subject to an additional dump charge of $50 for each holding Tank.
Do I need a special driver’s license to drive a motorhome?
All you need is to be 25 years of age or older and possess a valid driver’s license and a major credit card. No special endorsement is needed. Temporary licenses are not accepted.
When can I pick up or return the motorhome?
Vehicle departure and return time will be scheduled at reservation, and is normally between 7:00 AM and 7:00 PM. Pick-ups or Returns later than scheduled time will be subject to a late return fee.
What if I return the vehicle before the date it is due?
No refunds will be made for early returns or late pick-ups.
Contact us with your schedule change.
Can I make a change to a reservation?
You can change the date of your rental equipment one time for $50 from that which was originally scheduled if available and only if done 14 days or more in advance. However the original quoted rate must be the same or more than what equipment or amount of days you are changing to; otherwise the original amount must be honored even if the equipment or amount of days you are changing to is less.
What if I have to cancel my reservation?
If you cancel your reservation 14 days or more in advance, we will keep the deposit credit for your future use deduct $100 fee. Cancel less than 14 days to the pick-up date will forfeit your non-refundable reservation deposit.
Is it difficult to drive a motorhome?
Motorhomes handle much like a car, especially our motorhomes are all the “C” Class which has a van chassis.
Does the motorhome come equipped with pots and pans?
Yes, Complimentary cookware included.
All items must be returned clean at end of trip.
For Travel Trailer:
Under the trailer insurance program, our insurance provides comprehensive, collision, and conversion coverage. Once a renter has been approved by Dreamlife Northwest to rent the trailer and the rental agreement has been properly filled out, the renter is automatically covered for comprehensive and collision coverage on the trailer.
* Renters need to provide the rental dealer with proof of liability insurance on the tow vehicle. The liability coverage must extend back to the rented trailer. MBA has a simple form to assist dealers in verifying this coverage with the renter’s insurance company.
Does the motorhome and Trailer come with a TV?
Are hoses and cords included in the rental?
Yes. We include a sewer "dump hose" for your use to dump the holding tank when it is full. We also include a freshwater hose to hookup to water or to refill the freshwater tank. We also provide a "park adapter" which will convert the 30 AMP RV cord into a 15A residential style plug. This adapter is what you need to use if you take the motorhome home and want to plug it in to your home electricity. A helpful idea if you are considering parking the motorhome at a residence while on your trip is to bring an electrical extension cord to reach their service. The motorhome has a 25 foot shore power cord for your convenience.
What is gas mileage like for motor homes?
Mileage is very dependant on the driving conditions involved. Is the road in the mountains, or on the freeway? Is it raining or windy? How many people are in the vehicle? As a general rule we tell people that the Class C units get around 8-9 miles per gallon on the freeway and 6-7 miles per gallon in the mountains. From there factor in weather, number of people and speed. The Class C units all have a 55 gallon gas tank so your range on a tank is around 450-500 miles.
What are the seat belt requirements?
Motorhomes are treated same as motor vehicle. Check the State Law where you drive.
In Oregon, you have to follow:
ADULT BELT LAW: Oregon law requires that all motor vehicle operators and passengers be properly secured with a safety belt or safety harness, unless all safety-belt equipped seating positions are occupied by other persons. This applies to passenger cars, pick up trucks, motorhomes, and fee-based people transport carrying fifteen or fewer persons. Limited exemptions are allowed under ORS 811.215. Vehicle owners are required to maintain belt systems in working order.
CHILD RESTRAINT LAW: Child passengers must be restrained in approved child safety seats until they weigh forty pounds or reach the upper weight limit for the car seat in use. Infants must ride rear-facing until they reach both one year of age AND twenty pounds.
BOOSTER SEAT LAW: Children over forty pounds or who have reached the upper weight limit for their forward-facing car seat must use boosters to 4'9" tall or age eight and the adult belt fits correctly.
Do your units come stocked with anything?
come with 4 pillows; 4 pillow cases; 2 comfort; 2 sheets. 4 Glasses; 4 plates; 4 saucers; 4 sets of silver, pot and pan
Do I have to return the motorhome with the gray and black water tanks empty?
Yes. If you are unable to do so, there will be a charge of $50 for each Tank.
Do I have to return the motorhome with a full gas tank?
You need to return the motorhome with the same level of gasoline that it had when you picked it up. If not, there will be an additional charge.
Are there rollout awnings on the motorhome?
No. rollout awnings are not allowed to use by renters.
We suggest you bring a canopy if you need shade or check with the RV park if you are staying in one.
Are pets allowed in the motorhomes?
Pets are not allowed. Violation will cause charge up to a cleaning fee $500.
Is smoking allowed in your RV's?
There is no smoking allowed in any of our vehicles. There will be a significant fine imposed if any evidence of cigarette smoking exists in the motor home.
Is there a limit to how many people can ride in the motorhome?
Our motorhome maximum 8 people.
DreamLife Northwest recommends the following:
Never exceed the maximum capacity as posted in the actual vehicle you will be using. Maximum capacity includes the vehicle, all fluids, all occupants and their gear. All passengers should use the provided seatbelts. The total number of seatbelts will vary according the vehicle and according to the floor plan of the actual vehicle you are using. Child safety seats should be used where applicable. the installation and use of these seats should follow the recommendation of the child seat manufacturer. Overhead areas designed only for sleeping should not be occupied while the vehicle is in motion. The vehicle should be properly secured prior to travel. This includes locking the doors and dead-bolting them where applicable. Stow the entry step and secure the outside compartments. We ask that you use good judgment and prudence in your decisions. You Are Required To Comply With Applicable Law.
Are there facilities close to the Fleet Facility where we can purchase supplies, propane and dispose of holding tank contents?
our staff at Fleet storage will be glad to direct you to the closest shopping center, fueling facilities and waste treatment center.
Can I park my car at your Fleet storage while we travel?
Parking at our storage is very limited. Call us in advance to see if we can accommodate you. If you are allowed to park, it is at your risk entirely.
Can we leave our luggage at the Fleet storage location?
Are we allowed to travel into Canada (or vice versa)?
US registered RVs may enter Canada and return to the US without problem. Canadian residents are not allowed to rent a US registered vehicle in the US and enter Canada. Residency is based on the primary renter.
Are we allowed to travel into Mexico?
DreamLife Northwest does not allow travel into Mexico.
Can I tow my car or boat behind the motorhome?
Customer must declare intention to tow prior to departure and warrant that towing weight is within 2,500 lb. tow weight restrictions. fee apply. DreamLife Northwest provides no collision or liability coverage for damage to the towed object or for third- party injury inflicted by the towed object, under any circumstances.
Is it possible to travel in the winter in the colder areas?
Yes, however, in locations with harsh winter weather, You will need to exercise extreme care while traveling in a “de-winterized” motorhome during frigid weather. You will need to run the heater at all times to protect the tanks and pipes from freeze damage, or in extreme cases you would need to put RV Anti-Freeze in the water and holding tanks (by doing so, you may not use any water systems). If the pipes or tanks were damaged from freezing, it is considered negligent damage and you will be responsible for the full cost of all repairs.
Are there any places we cannot take the motorhome?
Yes. Coverage’s are invalid if problems occur in the following areas and all recovery expenses are at the renter’s own cost. Violations of these restrictions void damage waivers and the renter will be held liable for all vehicle damages including to tires, towing charges and other related expenses as a result of a breakdown associated with operating in these areas:
Alaska, Yukon and Northwest Territories, & Newfoundland
Travel on all public and/or numbered roads is permitted. Travel on non-public roads, unpaved back roads, trails and the like – commonly called logging roads or on any surface subjecting the vehicle to unreasonable damage or road hazard is prohibited. We reserve the right to restrict travel, dependent on current road conditions.
Vehicles may be operated with EXTREME CARE in Death Valley and other desert areas during the months of July and August. In Summer, renters visit these areas at their own risk and DreamLife Northwest will not be held responsible for extraordinary vehicle recovery and other charges. During certain periods these areas are not habitable and could pose a danger to the driver and passengers.
Due to restrictions on vehicle heights, propane gas and parking, vehicles with propane are not permitted in Manhattan and are not permitted to travel through any underground or underwater tunnels.
Do you have baby car seats and cribs available?
No. Please plan to bring your own car seats and/or cribs.
Is it safe to drink the water from the motorhome tank?
No, we do not recommend this. It is difficult to know if the water is potable when you fill the tank at a variety of locations. We recommend you use bottled water for drinking and cooking. The water from the tank is fine for washing and bathing.
What if the motorhome breaks down?
DreamLife Northwest provides a 24/7 road assistance line to help you.
Is there a ladder so we can get on the roof to watch the race?
No ! We do not allow renters get on to the roof on the RV for safety reasons and to prevent damage to the motorhome.
Are there bike racks?
Yes, Check availability at the time of reservation with us.
Are there levelers provided?
Can you pick me up/drop me off at the airport?
You must arrange your own transportation to and from the airport. You may call us for recommendations of transit options.
How can I learn to operate the components on the motorhome?
DreamLife Northwest will provide Orientation tour which is required to acquaint the customer and drivers with the operation of the vehicle before departure.
What happens if the vehicle I reserved is unavailable?
Every precaution will be taken to ensure that the booked equipment is available in a fully serviceable condition but if owing to conditions and circumstances beyond the reasonable control of the DreamLife northwest, this is not possible, then every effort will be made to supply a similar or suitable equipment. Should this not be possible the deposit paid and any hire fee paid by the customer will be returned in full but the customer will have no claim on any account against the DreamLife northwest.
Can I store items on the outside of the motorhome?
Storing items on vehicle roof or exteriors is not permitted.
Is the customer responsible for any maintenance of the motorhome?
The customer is responsible for checking tires pressure, engine oil, fluids, and coolant levels at each refueling, as well as reporting mechanical failures immediately. Customers may be held responsible for mechanical damage due to negligence in vehicle operation or failure to provide normal maintenance.
Can I get a copy of the rental contract in advance of my rental?
Rental prices, policies and conditions are subject to change without notice. Rentals are subject to the Terms and Conditions of the Rental Contract, a copy of which is available on our website.
How much does it cost to stay in campgrounds?
Campground rates vary based on time of year and what facilities they offer. Generally you can expect to pay between $10 and $50 per night.
What kind of facilities might a campground offer?
A partial list of commonly found facilities would include: electric, cable TV, water, sewer hook-ups, washer, dryer, swimming pool, playground, BBQ pits, on-site convenience store.
Who do I contact if I've lost a personal item(s) during a DreamLife Northwest rental?
DreamLife Northwest will make a reasonable effort to contact guests after departure if they have left any belongings on the premises or in the vehicle. We will ship items back at owner's expense. If we are unable to reach the guest(s), the items will be placed in our Lost & Found. Any items that remain in the Lost & Found will be donated to charity or discarded after 90 days. To inquire about a lost item, please contact us.
How do I send my sponsorship proposal to DreamLife Northwest ?
DreamLife Northwest does not traditionally support sponsorships. For information on community relations opportunities within the Portland area, please email your request to the DreamLife Northwest Marketing department at info@DreamLifenorthwest.com.